Behind every card swipe at a merchant terminal, there’s an entire operational engine working to authorize, settle, and reconcile that transaction — and someone has to make sure it runs without breaking. FetchSky in Karachi is hiring for exactly that role: a Manager / Assistant Manager — Operations to oversee the day-to-day machinery of merchant acquiring and payment operations.
This is a payments industry operations role, not a general business operations position. The job centers on merchant acquiring — the process by which a payment service provider enables merchants to accept card payments — and covers transaction processing, settlement coordination, reconciliations, dispute resolution, and merchant support. The role sits at the intersection of internal teams (Technology, Finance, Risk, Compliance, Customer Support) and external parties (acquiring banks, payment switches, service providers).
The position requires a Bachelor’s degree in Business, Finance, IT, or a related field, plus 3-5 years of experience in banking, fintech, payment operations, or merchant acquiring specifically. Strong understanding of card payment systems, settlement cycles, and merchant operations is required, with Visa/Mastercard operational framework knowledge and dispute resolution experience preferred. Applications are open until August 20, 2026.
Company: FetchSky
Position: Manager / Assistant Manager — Operations
Location: Karachi, Pakistan
Industry: Fintech / Payment Operations / Merchant Acquiring
Minimum Education: Bachelor’s degree in Business, Finance, IT, or related field
Minimum Experience: 3–5 years in banking, fintech, payment operations, or merchant acquiring operations
Key Cross-Functional Coordination: Technology, Finance, Risk, Compliance, Customer Support, acquiring banks, payment switches
Education: Bachelor’s degree in Business, Finance, IT, or a related field
Experience: 3–5 years in banking, fintech, payment operations, or merchant acquiring operations
Core Knowledge: Strong understanding of card payment systems, settlement cycles, and merchant operations
Soft Skills: Excellent communication, coordination, and stakeholder management skills
Analytical Skills: Strong analytical and reporting capabilities
Preferred Technical Exposure: POS systems, payment gateways, or acquiring platforms
Merchant acquiring is the function that allows a business to accept card payments from customers. An acquiring entity like FetchSky sits between the merchant and the broader card payment ecosystem — coordinating with card schemes (Visa, Mastercard, PayPak, UPI), payment switches, and acquiring banks to authorize transactions, process settlements (transferring funds to the merchant’s account), and handle reconciliation (matching transaction records across systems to ensure accuracy).
The Operations Manager role sits at the operational core of this function. When a transaction fails to settle correctly, when a merchant disputes a deduction, when a customer initiates a chargeback, or when a new merchant needs to be onboarded onto the payment platform — this role is the operational point of coordination across Technology, Finance, Risk, Compliance, and external banking partners to resolve it. It’s a role that requires both process discipline (SOPs, controls, compliance) and reactive problem-solving (escalations, incident management, disputes).
This role specifically requires banking, fintech, payment operations, or merchant acquiring experience — not a generic business operations background. Before applying, confirm your CV clearly demonstrates exposure to card payment systems, settlement processes, or merchant-facing operations, since this is the core qualifying experience the employer is screening for.
Given that two of the six listed KPIs relate directly to dispute resolution and TAT management, ensure your CV explicitly addresses any experience you have with chargeback handling, dispute representment, reconciliation processes, or TAT-driven service environments — even if this was a smaller part of a broader operations role.
If you have direct experience with Visa or Mastercard operational frameworks, specific POS systems, payment gateways, or acquiring platforms, name them explicitly. The preferred skills section specifically calls out Visa/Mastercard frameworks and advanced Excel/MIS reporting — concrete platform and tool names carry more weight than general statements of familiarity.
Apply using the “Apply now” option on the platform where this listing was found. Consider using a CV-tailoring tool to align your resume’s keywords and structure with the specific terminology used in this posting (merchant acquiring, settlement cycles, dispute resolution, TAT, MIS reporting) before submission.
FetchSky, Karachi | Open until August 20, 2026
💳 Merchant Acquiring & Payment Operations
📋 3–5 years banking/fintech experience required
🎁 Health, Life Insurance + Bi-Annual Bonus
Apply via Job Listing Platform
🏢 Company: FetchSky
📍 Location: Karachi, Pakistan
📅 Apply By: August 20, 2026
