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Manager / Assistant Manager — Operations Job 2026 — FetchSky Karachi | Merchant Acquiring & Payment Operations Role Full Time NEW
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Karachi-Based Position. This role is based in Karachi, Pakistan, within FetchSky’s payment operations team handling merchant acquiring activities. Candidates should confirm with the employer whether the role requires full-time office presence or offers hybrid flexibility, as this was not specified in the original posting.
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Application Window Open Until August 20, 2026. This is a multi-month open application window — apply with a strong, tailored application rather than waiting until close to the deadline, since employers often review and shortlist on a rolling basis.
Company: FetchSky
Position: Manager/Asst. Manager Ops
Location: Karachi
Experience: 3–5 Years
Sector: Fintech / Payments
INTRO
Behind every card swipe at a merchant terminal, there’s an entire operational engine working to authorize, settle, and reconcile that transaction — and someone has to make sure it runs without breaking. FetchSky in Karachi is hiring for exactly that role: a Manager / Assistant Manager — Operations to oversee the day-to-day machinery of merchant acquiring and payment operations.
This is a payments industry operations role, not a general business operations position. The job centers on merchant acquiring — the process by which a payment service provider enables merchants to accept card payments — and covers transaction processing, settlement coordination, reconciliations, dispute resolution, and merchant support. The role sits at the intersection of internal teams (Technology, Finance, Risk, Compliance, Customer Support) and external parties (acquiring banks, payment switches, service providers).
The position requires a Bachelor’s degree in Business, Finance, IT, or a related field, plus 3-5 years of experience in banking, fintech, payment operations, or merchant acquiring specifically. Strong understanding of card payment systems, settlement cycles, and merchant operations is required, with Visa/Mastercard operational framework knowledge and dispute resolution experience preferred. Applications are open until August 20, 2026.
Job Overview
Company: FetchSky
Position: Manager / Assistant Manager — Operations
Location: Karachi, Pakistan
Industry: Fintech / Payment Operations / Merchant Acquiring
Minimum Education: Bachelor’s degree in Business, Finance, IT, or related field
Minimum Experience: 3–5 years in banking, fintech, payment operations, or merchant acquiring operations
Key Cross-Functional Coordination: Technology, Finance, Risk, Compliance, Customer Support, acquiring banks, payment switches
Key Responsibilities
- Manage daily operational activities related to merchant acquiring and payment operations.
- Supervise end-to-end operational workflows including settlements, reconciliations, merchant support, and transaction monitoring.g
- Coordinate with internal departments — Technology, Finance, Risk, Compliance, and Customer Support — to ensure smooth operations.ns
- Ensure timely resolution of operational escalations and merchant issues
- Monitor transaction trends, operational KPIs, and service performance metrics
- Assist in implementation and monitoring of operational SOPs, policies, and controls
- Coordinate with acquiring banks, payment switches, and external service providers for operational requirements
- Support onboarding and operational enablement of new merchants and business partners
- Prepare operational MIS reports, dashboards, and management summaries for leadership review
- Ensure compliance with internal policies and payment scheme regulations (Visa, Mastercard, PayPak, UPI)
- Identify process improvement opportunities and contribute to operational automation initiatives
- Support UAT coordination and operational validation for system releases, enhancements, and new product rollouts
- Ensure operational continuity and participate in incident management and resolution processes
How Performance Is Measured — Key KPIs
📊 Key Performance Indicators
- Timely initiation and closure of disputes received from acquirer/processor within defined TAT (Turnaround Time)
- Maximum dispute resolution achieved in favor of TECHBEY merchants
- Timely issuance of deduction letters to Sales Ops teams and merchants
- Efficient operational uptime with minimal service disruptions
- Accuracy and timeliness of MIS reporting and operational dashboards
- Effective coordination across internal and external stakeholders
The two dispute-related KPIs (“timely closure within TAT” and “maximum resolution in favor of merchants”) are the most consequential metrics in this role. Dispute and chargeback management in card payment operations is one of the most measurable, scrutinized functions in merchant acquiring — both regulators and acquiring banks track TAT compliance closely, and resolution outcomes directly affect merchant retention and revenue protection. A candidate who can speak concretely about dispute/chargeback handling experience (Visa/Mastercard dispute categories, representment processes, TAT management) will stand out clearly against generalist operations candidates.
Requirements
Education: Bachelor’s degree in Business, Finance, IT, or a related field
Experience: 3–5 years in banking, fintech, payment operations, or merchant acquiring operations
Core Knowledge: Strong understanding of card payment systems, settlement cycles, and merchant operations
Soft Skills: Excellent communication, coordination, and stakeholder management skills
Analytical Skills: Strong analytical and reporting capabilities
Preferred Technical Exposure: POS systems, payment gateways, or acquiring platforms
Preferred Skills
Benefits
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Health Insurance
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Life Insurance
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Career Growth Opportunities
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Professional Learning & Development
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Collaborative Work Environment
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Bi-Annual Bonus
Understanding Merchant Acquiring — Why This Role Matters
Merchant acquiring is the function that allows a business to accept card payments from customers. An acquiring entity like FetchSky sits between the merchant and the broader card payment ecosystem — coordinating with card schemes (Visa, Mastercard, PayPak, UPI), payment switches, and acquiring banks to authorize transactions, process settlements (transferring funds to the merchant’s account), and handle reconciliation (matching transaction records across systems to ensure accuracy).
The Operations Manager role sits at the operational core of this function. When a transaction fails to settle correctly, when a merchant disputes a deduction, when a customer initiates a chargeback, or when a new merchant needs to be onboarded onto the payment platform — this role is the operational point of coordination across Technology, Finance, Risk, Compliance, and external banking partners to resolve it. It’s a role that requires both process discipline (SOPs, controls, compliance) and reactive problem-solving (escalations, incident management, disputes).
How to Apply
1. Confirm Your Payment Operations Background Matches the Role
This role specifically requires banking, fintech, payment operations, or merchant acquiring experience — not a generic business operations background. Before applying, confirm your CV clearly demonstrates exposure to card payment systems, settlement processes, or merchant-facing operations, since this is the core qualifying experience the employer is screening for.
2. Highlight Dispute Resolution and Reconciliation Experience Specifically
Given that two of the six listed KPIs relate directly to dispute resolution and TAT management, ensure your CV explicitly addresses any experience you have with chargeback handling, dispute representment, reconciliation processes, or TAT-driven service environments — even if this was a smaller part of a broader operations role.
3. Name Specific Systems and Schemes You’ve Worked With
If you have direct experience with Visa or Mastercard operational frameworks, specific POS systems, payment gateways, or acquiring platforms, name them explicitly. The preferred skills section specifically calls out Visa/Mastercard frameworks and advanced Excel/MIS reporting — concrete platform and tool names carry more weight than general statements of familiarity.
4. Submit Your Application via the Job Listing Platform
Apply using the “Apply now” option on the platform where this listing was found. Consider using a CV-tailoring tool to align your resume’s keywords and structure with the specific terminology used in this posting (merchant acquiring, settlement cycles, dispute resolution, TAT, MIS reporting) before submission.
5. Apply for Manager / Assistant Manager — Operations
FetchSky, Karachi | Open until August 20, 2026
💳 Merchant Acquiring & Payment Operations
📋 3–5 years banking/fintech experience required
🎁 Health, Life Insurance + Bi-Annual Bonus
Apply via Job Listing Platform
💡 6 Practical Tips Before You Apply
- “TECHBEY merchants” appearing in the KPI section suggests FetchSky may be operating as or alongside a brand called TECHBEY — research this connection before your interview. The KPI list specifically references “dispute resolution achieved in favor of TECHBEY merchants,” which is a distinct detail worth investigating. Understanding whether TECHBEY is FetchSky’s merchant-facing brand, a client relationship, or a related entity will help you ask informed questions during the interview process and demonstrate genuine attention to detail in the job description.
- If you’re coming from a bank’s card operations department, your transferable experience is strong — translate banking terminology into fintech/acquiring language. Settlement, reconciliation, and dispute resolution concepts are largely shared between traditional bank card operations and fintech merchant acquiring, but the operational pace and team structure often differ. If your background is bank-side, explicitly connect your experience to merchant-facing acquiring operations and emphasize any direct merchant or POS-related exposure to bridge this gap for the employer.
- UAT coordination experience is a specific, often-overlooked requirement — don’t skip mentioning it if you have it. The role includes “support UAT coordination and operational validation for system releases, enhancements, and new product rollouts” — this is a distinct skill from day-to-day operations management. If you have participated in User Acceptance Testing for any payment system, banking platform, or operational software rollout, mention this specifically, as it signals readiness for the technology-coordination dimension of this role.
- This role bridges Manager and Assistant Manager levels — your application should signal which level you’re targeting, supported by your experience. The posting combines two seniority levels in one listing (Manager / Assistant Manager). Candidates at the lower end of the 3-5 year experience range, or without direct team supervision experience, are more likely positioned for the Assistant Manager level, while those with 5 years and demonstrated cross-functional leadership are better positioned for the Manager level. Tailor your application’s tone and any stated salary expectations accordingly.
- PayPak and UPI mentions alongside Visa/Mastercard indicate this role spans both international and domestic payment scheme compliance. PayPak is Pakistan’s domestic card scheme, and its inclusion alongside Visa, Mastercard, and UPI (India’s domestic instant payment system) suggests the role may involve multi-scheme compliance awareness. If you have specific PayPak operational experience — which is less commonly held than Visa/Mastercard experience among Pakistani fintech professionals — highlight this as a differentiator.
- Advanced Excel and MIS reporting is listed as a preferred skill — be ready to discuss specific reporting frameworks or dashboard tools you’ve built. Since MIS reporting accuracy and timeliness are an explicit KPI, be prepared to discuss concrete examples: pivot tables, VLOOKUP/XLOOKUP-based reconciliation trackers, automated dashboard creation, or any BI tool experience (Power BI, Tableau) you may have used alongside Excel for operational reporting.
⚠️ Key Application Notes
- Role combines Manager and Assistant Manager seniority levels in one listing
- Specific experience in payment operations/merchant acquiring is required, not general operations
- Dispute resolution and TAT management are explicit performance metrics
- Coordination spans both internal departments and external banking/scheme partners
📞 Application Information
🏢 Company: FetchSky
📍 Location: Karachi, Pakistan
📅 Apply By: August 20, 2026
(FAQ) Frequently Asked Questions
1. What is merchant acquiring and why does this role require specific experience in it?
Merchant acquiring is the process by which a financial institution or payment service provider enables a business (merchant) to accept card payments from customers. It involves coordination with card schemes (Visa, Mastercard, PayPak, UPI), payment processors, and banks to authorize transactions, settle funds, and manage disputes. This role requires specific merchant acquiring or payment operations experience — rather than general business operations experience — because the workflows, regulatory requirements, and stakeholder relationships involved (acquiring banks, payment switches, card scheme compliance) are specialized to the payments industry and not easily transferable from unrelated operational backgrounds.
2. Is this position for Manager level or Assistant Manager level?
The job posting lists the role as “Manager / Assistant Manager — Operations,” indicating FetchSky is open to hiring at either level depending on the candidate’s experience and demonstrated capability. With a stated experience range of 3-5 years, candidates closer to 3 years with less direct supervisory experience are more likely considered for Assistant Manager, while those with closer to 5 years and demonstrated cross-functional leadership and stakeholder management are more likely considered for the Manager level. The final designation would typically be determined during the interview and offer process.
3. What does TAT mean in the context of the dispute resolution KPIs?
TAT stands for Turnaround Time — the defined time period within which a specific operational task must be completed. In the context of this role’s KPIs, “timely initiation and closure of disputes received from acquirer/processor within defined TAT” means that when a payment dispute or chargeback is received, the operations team must investigate, respond, and resolve it within a set number of days or hours as defined by internal SOPs or card scheme regulations (Visa and Mastercard both impose strict TAT requirements on acquirers for dispute handling). Meeting TAT consistently is a standard, closely monitored metric in payment operations roles.
Disclaimer
JobHubOnline is an independent job information portal. This listing reflects a private-sector employer (FetchSky) job posting. JobHubOnline is not the employer and is not responsible for hiring decisions, interview processes, or final compensation terms. Always verify current details directly with FetchSky or the original job platform before applying. JobHubOnline does not charge any fee for job listings.
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